#Hashtags and #EdgeRank

Facebook has officially announced and deployed hashtags into the news feed. Many Page Admins are interested to see how hashtags will impact their brand’s news feed strategies. Facebook announced Insights for hashtags, although none were shown or released. It’s unclear how thorough these Insights will be. However, it should be noted that we’ve heard rumors of a whole new set of Insights coming soon. We’re interested to see if hashtag metrics are included in this new rollout.

Typically we’re a bit skeptical of any new feature that Facebook rolls out for the general public and its bottom line impact for businesses. However, hashtags were already well used within Twitter and used but unlinked in Facebook. We expect the addition of hashtags will have better traction than other previous changes for users.

How Are Posts Ranked When Clicking A Hashtag?

EdgeRank is already at play when determining which hashtagged posts are being displayed when clicking a hashtag. The posts are not in chronological order, which provides evidence towards the ranking algorithm EdgeRank. Using EdgeRank makes sense here due to the fact that we’re dealing with posts that have varying levels of Affinity, Weight, and Time Decay for each user encountering one.

Facebook Hashtags EdgeRank

Reach Impact

Brands can quickly leverage hashtags by hashtagging any applicable topics, categories, or things that are related to the post. By using a hashtag, a post should automatically gain a higher probability of increased Reach. The post is now linked with a wide variety of other posts that may be viewed. For brands like Nike, tagging a post with #basketball could provide additional Reach due to overlap with users naturally talking and hashtagging #basketball. Continue reading

CSV Exports Now Available

We’re happy to release a new feature for EdgeRank Checker Pro users: CSV exports are now available for both Page and Post data. Our CSV exports contain the following data:

Page Level

  • Date
  • EdgeRank Score
  • Best / 2nd / 3rd Post Frequency
  • Best / 2nd / 3rd Post Type
  • Best / 2nd / 3rd Time of Day
  • Median Negative Feedback
  • Negative Feedback Per Impression
  • Unreachable People
  • Best / Worst
    • Impressions Hour
    • Likes Hour
    • Comments Hour
    • Impressions Day
    • Engagement Day
    • Post Type
    • EdgeRank Day
  • Most / Least New Fans
  • Avg Likes Per Post
  • Avg Comments Per Post
  • Avg Imp Per Post
  • Avg Shares Per Post
  • Avg Clicks Per Post
  • Avg Virality Per Post
  • Avg Reach Per Post
  • Avg Storytellers Per Post
Post Level

  • Date
  • Time
  • Likes
  • Comments
  • Shares
  • Impressions
  • Clicks
  • Grades
    • Lifetime
    • Timing
    • Engagement
    • Impressions
    • Virality
    • Clicks
    • Reach

You can access your CSV exports on any page by scrolling to the bottom of the page beneath “Manually refresh posts and insights data” and selecting either Page CSV or Post CSV. The CSV date range will be the same as the dates selected in the upper right corner of the page.

The Average Facebook Page Experiences 0.35 Viral Uplift

There are many ways to define viral aspects of a Facebook strategy. Facebook has a few terms that address this issue: Viral Reach, Viral Impressions, Viral Impressions Frequency Distribution, and Virality. These metrics only paint part of the picture, so we decided to dig deeper.

We decided to study Viral Uplift to look at the relationship between Viral and Organic Reach. We define Viral Uplift as Viral Reach / Organic Reach, which essentially measures whether Viral Reach exceeds Organic Reach, therefore suggesting significant virality (not necessarily Facebook’s definition). Examining this relationship for a larger set of Facebook Pages may provide insight into the relationship between Viral and Organic.

ERC_ViralUplift_03

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Facebook Launches Ads Call to Action

We recently spotted a new call to action in our notifications for our Facebook Page. Facebook is now suggesting Pages to advertise certain posts based on their historical performance. In the case below, a post was performing better than 90% of other posts on that Page. Facebook then suggested that we use Paid Media to amplify it.

ERC_Blog_FacebookAdCTA

This has long been suggested by Facebook as the optimal strategy for Facebook marketing. They tend to look at Organic Reach and Engagement as indicators that setoff the opportunity for Paid Media. Brands that follow that strategy should experience an increase in Viral due to the effectiveness of the Organic when combined with Paid.

This will surely increase Facebook’s advertising revenues due to the clear and concise call to action. This object is displayed as a notification for Page Admins and is difficult to miss. Have you seen it yet? Let us know in the comments!

EdgeRank and Emoticons

Facebook recently unveiled a variety of new verbs that can be associated with a user’s status. Clicking into any of the particular verbs will display another set of sub-options. Currently, the suggested verbs are:

  • Feeling
  • Watching
  • Reading
  • Listening To
  • Drinking
  • Eating

Facebook Emotions

Why Add Verbs?

Facebook is gathering new input signals to help them understand users better. When Facebook understands their users better, they are better able to advertise and display relevant content to them. Facebook will now have access to incredible sentiment analysis.

Language is a complex and ever adapting set of definitions that makes it difficult to fully analyze accurate sentiment. Most success surrounding sentiment analysis involves having users actually input their sentiment—think of the happy face charts from your early school years.

Facebook can now more directly pinpoint both sentiment analysis, along with user behavior activity (reading, drinking, etc). With both user behavior activity and sentiment analysis, Facebook has a wealth of new information that they can now consume. Some of this new information could be leveraged in EdgeRank.

EdgeRank + Verbs

If these new input signals are included into EdgeRank components, it would most likely be tied into Affinity. It should be noted though that we rarely observe new signals implemented heavily into EdgeRank on a full scale basis. Time will tell if enough Facebook users will actually use this new feature, therefore giving enough value to actually implement the data into the EdgeRank algorithm.

What Are The Possibilities?

Facebook could use these signals to connect certain posts with certain verbs. For example, users that are “Reading The Great Gatsby” may have an increase in Affinity with The Great Gatsby Page or perhaps Pages that are currently posting about The Great Gatsby. This creates more connectedness within Open Graph, which is ultimately Facebook’s goal.

Facebook could use verbs as another input signal into Affinity for personal users. This would help connect people who may not know each other, but may enable the opportunity to connect. Imagine if Person A reads The Great Gatsby, Innovator’s Dilemma, Getting Real, and The Signal and the Noise while Person B (who each has never met) reads all the same books plus one more: The Four Steps to the Epiphany. Person A may have never heard of The Four Steps to the Epiphany, yet could be interested to learn about the book and perhaps socially connect with Person B. There is a high likelihood that Person A and Person B would share other common interests and relate well with one another.

book_example
Facebook has the opportunity to connect these two people. The evolution of the internet is about discovery of knowledge. This new functionality is a step in that direction; however, as we’ve seen before, users tend to rarely use subtle new features.

Most Probable Outcome

The new verbs will most likely start as input signals for advertisers. Marketers will be able to target ad campaigns at users Listening, Watching, and Reading their media as well as their competitor’s media. Jay-Z could advertise upcoming concerts in users’ local area that have Listened To Jay-Z. Curb Your Enthusiasm could advertise their show to users who have Watched Seinfeld.

This could also be taken one step further. Users that are Feeling Sad, could be advertised anti-depressants. Users that have listed Feeling Lonely, could be advertised dating websites. The opportunities go on and on.

Conclusion

Time will tell if enough people actually use these new verbs. If enough users do, and Facebook keeps the feature around, we can definitely expect Facebook to allow marketers to advertise based on this new data stream. In the distant future, the EdgeRank algorithm may actually include a boost in Affinity for users who’ve consumed the same content.

Posting About: The Good & Bad of the new News Feed Object

The news feed recently started displaying posts to people who are not a fan of a Page, although they are a fan of the Page tagged within the post. In the example below, we see the “Make Your NBA Jersey” Page’s post with a funny photo from the NBA. This post did not come from the NBA, however “Make Your NBA Jersey” tagged the NBA in the post and the post received high levels of engagement. In this case, it was enough to make an appearance on my news feed.

The Good

Two interesting things jump out regarding this particular post. First, this illustrates the danger for spam within the news feed. This post is technically relevant to most fans of the NBA due to the picture being taken at an NBA game with NBA players. However, the content is their own Page tagged, followed by three successive links to their website which is not affiliated with the NBA. Listed many lines beneath the original text is a tag to the NBA.

NBA EdgeRank Tactic

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Virality Suffers After Facebook Fix, As Expected

When Facebook announced that they had found a bug that may have underreported Reach for Facebook Page Admins, we immediately assumed that Virality would be experiencing a decrease across the board. We decided to dig deeper after finding that Reach had, in fact, improved for most Pages. Since Reach had increased, it was extremely likely that Facebook’s Virality metric had to decrease.

Virality Drops After Facebook Bug Fix

ViralityChange

We measured the past 3 Mondays to see how content has been trending as it relates to Facebook’s Virality metric. Before the fix, Virality was hanging around 2.25%. The past 2 Mondays (post-fix) have remained lower than our original sample.

What is “Virality”?

Facebook defines Virality as: “The percentage of people who have created a story from your Page post out of the total number of unique people who have seen it”. Creating stories can be from Likes, Comments, and Shares of content. Essentially, the more people who engage with your content in relation to how many unique people have seen it, determines a particular post’s Virality.

Why Did Virality Decrease?

Mathematically, Virality had to decrease if Reach increased. Engagement has held relatively steady over the same time periods, and Reach increased. Virality is basically Engagement / Reach, therefore, when the Reach increases and Engagement holds steady the percentage has to decrease. This has less to do with Facebook making any inherent changes to the actual Virality metric, and much more to do with the effects of mathematics.

What We Measured

We analyzed three individual Mondays. One Monday before the fix was implemented, and the two following Mondays. The sample size was roughly 1,000 Pages and all Pages posted on all three days. We are looking at the median of the sample size for each page’s average post Virality.

What Is The New “Average” Virality?

BeforeAndAfterFix

Before the fix, Pages were experiencing around 3% Virality. This number had climbed since we lasted reported on it last March. We suspect the reason the Virality had risen to 3% is due to the steady decrease in Reach over the same time period. The same mechanism that attributed to this steady increase, is now the reason that Virality has significantly decreased.

After the fix, the median is 1.86%. This number has returned to it’s value that we reported in March of 2012 (1.92%). Facebook’s Jason Li recently stated that Facebook suggests to strive for “1-2% Virality” for your content. This lines up with what we’re seeing with the fix being implemented.  

Conclusion

We expected Virality to decrease due to the inverse relationship between Virality and Reach. As Reach goes up, assuming engagement stays steady, Virality goes down. With our report last week that revealed Reach increased it was only a matter of checking the numbers to see how far Virality had dipped. For most Admins this change merely affects your reporting, and we hope this new data gives you a benchmark to better explain to your clients.

Viral Reach Skyrockets Due to Facebook’s Major Insights Fix

[Updated: 03/01/13] // An example of a massive increase new Viral Reach added //

Facebook announced an “Important Update to Page Insights Reporting” last week. Facebook blamed bugs as the cause of Reach and Impressions being under-reported. In the post they suggested the following possible outcomes for Pages:

Overall, we expect most Pages to see:

  • Total reach to  stay the same or increase for most Pages
  • An increase in paid reach if you ran News Feed ads
  • An increase or decrease in organic reach, depending on many factors such as the composition of your fan base, when and how often you post and your spending patterns
  • A change in metrics computed from reach and impressions, such as engagement rate and virality
  • We know that accurate data is fundamental to building and improving your Facebook presence. We are taking this very seriously.  We have already put a number of additional quality and verification measures in place to prevent future bugs and resolve them quickly if they arise.

In the post, they specifically mention monitoring the overall impact “starting on Monday, February 25.” We decided to dive deeper into the numbers to see how Page owners are being affected.

What Did We Study?

We took a look at Monday, February 18th vs Monday, February 25th. We looked at Pages that posted on both days. Our sample size was roughly 1,000 Pages. Facebook specifically mentioned the following metrics to be impacted: Total Reach, Paid Reach, and Organic Reach. We opted to include engagement (Likes, Comments, and Shares) along with Viral Reach into the study. We averaged each day by post for each Page, then looked at the median when comparing Pages.

Continue reading

EdgeRank Checker Milestone!

When we started EdgeRank Checker in the spring of 2011, we analyzed about 12 Pages in our first true run. Over the following week, we analyzed a couple dozen. After the first month, we had hundreds of Pages that had connected to the site. Fast forward two years, and we’re thrilled to announce that we’ve now helped over 500,000 Pages organically increase their exposure on the news feed!

ERC_500K_Thanks

Our journey from 12 to 500,000 has been a wild and exciting ride. We’ve helped some of the largest brands in the world, and we’ve helped small and local businesses as well. It all started with a common goal: understand how to maximize a brand’s exposure in the news feed. We’re honored to have helped so many brand managers and agencies along way.

We want to thank you, our customers and our users, for allowing us to do what we love. It’s a new year, and that means new beginnings. We have a lot we want to accomplish this year, and we look forward to continuing to be the leader of news feed optimization.

From the bottom of our hearts, thank you!