#Hashtags and #EdgeRank

Facebook has officially announced and deployed hashtags into the news feed. Many Page Admins are interested to see how hashtags will impact their brand’s news feed strategies. Facebook announced Insights for hashtags, although none were shown or released. It’s unclear how thorough these Insights will be. However, it should be noted that we’ve heard rumors of a whole new set of Insights coming soon. We’re interested to see if hashtag metrics are included in this new rollout.

Typically we’re a bit skeptical of any new feature that Facebook rolls out for the general public and its bottom line impact for businesses. However, hashtags were already well used within Twitter and used but unlinked in Facebook. We expect the addition of hashtags will have better traction than other previous changes for users.

How Are Posts Ranked When Clicking A Hashtag?

EdgeRank is already at play when determining which hashtagged posts are being displayed when clicking a hashtag. The posts are not in chronological order, which provides evidence towards the ranking algorithm EdgeRank. Using EdgeRank makes sense here due to the fact that we’re dealing with posts that have varying levels of Affinity, Weight, and Time Decay for each user encountering one.

Facebook Hashtags EdgeRank

Reach Impact

Brands can quickly leverage hashtags by hashtagging any applicable topics, categories, or things that are related to the post. By using a hashtag, a post should automatically gain a higher probability of increased Reach. The post is now linked with a wide variety of other posts that may be viewed. For brands like Nike, tagging a post with #basketball could provide additional Reach due to overlap with users naturally talking and hashtagging #basketball. Continue reading

The Average Facebook Page Experiences 0.35 Viral Uplift

There are many ways to define viral aspects of a Facebook strategy. Facebook has a few terms that address this issue: Viral Reach, Viral Impressions, Viral Impressions Frequency Distribution, and Virality. These metrics only paint part of the picture, so we decided to dig deeper.

We decided to study Viral Uplift to look at the relationship between Viral and Organic Reach. We define Viral Uplift as Viral Reach / Organic Reach, which essentially measures whether Viral Reach exceeds Organic Reach, therefore suggesting significant virality (not necessarily Facebook’s definition). Examining this relationship for a larger set of Facebook Pages may provide insight into the relationship between Viral and Organic.

ERC_ViralUplift_03

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EdgeRank and Emoticons

Facebook recently unveiled a variety of new verbs that can be associated with a user’s status. Clicking into any of the particular verbs will display another set of sub-options. Currently, the suggested verbs are:

  • Feeling
  • Watching
  • Reading
  • Listening To
  • Drinking
  • Eating

Facebook Emotions

Why Add Verbs?

Facebook is gathering new input signals to help them understand users better. When Facebook understands their users better, they are better able to advertise and display relevant content to them. Facebook will now have access to incredible sentiment analysis.

Language is a complex and ever adapting set of definitions that makes it difficult to fully analyze accurate sentiment. Most success surrounding sentiment analysis involves having users actually input their sentiment—think of the happy face charts from your early school years.

Facebook can now more directly pinpoint both sentiment analysis, along with user behavior activity (reading, drinking, etc). With both user behavior activity and sentiment analysis, Facebook has a wealth of new information that they can now consume. Some of this new information could be leveraged in EdgeRank.

EdgeRank + Verbs

If these new input signals are included into EdgeRank components, it would most likely be tied into Affinity. It should be noted though that we rarely observe new signals implemented heavily into EdgeRank on a full scale basis. Time will tell if enough Facebook users will actually use this new feature, therefore giving enough value to actually implement the data into the EdgeRank algorithm.

What Are The Possibilities?

Facebook could use these signals to connect certain posts with certain verbs. For example, users that are “Reading The Great Gatsby” may have an increase in Affinity with The Great Gatsby Page or perhaps Pages that are currently posting about The Great Gatsby. This creates more connectedness within Open Graph, which is ultimately Facebook’s goal.

Facebook could use verbs as another input signal into Affinity for personal users. This would help connect people who may not know each other, but may enable the opportunity to connect. Imagine if Person A reads The Great Gatsby, Innovator’s Dilemma, Getting Real, and The Signal and the Noise while Person B (who each has never met) reads all the same books plus one more: The Four Steps to the Epiphany. Person A may have never heard of The Four Steps to the Epiphany, yet could be interested to learn about the book and perhaps socially connect with Person B. There is a high likelihood that Person A and Person B would share other common interests and relate well with one another.

book_example
Facebook has the opportunity to connect these two people. The evolution of the internet is about discovery of knowledge. This new functionality is a step in that direction; however, as we’ve seen before, users tend to rarely use subtle new features.

Most Probable Outcome

The new verbs will most likely start as input signals for advertisers. Marketers will be able to target ad campaigns at users Listening, Watching, and Reading their media as well as their competitor’s media. Jay-Z could advertise upcoming concerts in users’ local area that have Listened To Jay-Z. Curb Your Enthusiasm could advertise their show to users who have Watched Seinfeld.

This could also be taken one step further. Users that are Feeling Sad, could be advertised anti-depressants. Users that have listed Feeling Lonely, could be advertised dating websites. The opportunities go on and on.

Conclusion

Time will tell if enough people actually use these new verbs. If enough users do, and Facebook keeps the feature around, we can definitely expect Facebook to allow marketers to advertise based on this new data stream. In the distant future, the EdgeRank algorithm may actually include a boost in Affinity for users who’ve consumed the same content.

Posting About: The Good & Bad of the new News Feed Object

The news feed recently started displaying posts to people who are not a fan of a Page, although they are a fan of the Page tagged within the post. In the example below, we see the “Make Your NBA Jersey” Page’s post with a funny photo from the NBA. This post did not come from the NBA, however “Make Your NBA Jersey” tagged the NBA in the post and the post received high levels of engagement. In this case, it was enough to make an appearance on my news feed.

The Good

Two interesting things jump out regarding this particular post. First, this illustrates the danger for spam within the news feed. This post is technically relevant to most fans of the NBA due to the picture being taken at an NBA game with NBA players. However, the content is their own Page tagged, followed by three successive links to their website which is not affiliated with the NBA. Listed many lines beneath the original text is a tag to the NBA.

NBA EdgeRank Tactic

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Viral Reach Skyrockets Due to Facebook’s Major Insights Fix

[Updated: 03/01/13] // An example of a massive increase new Viral Reach added //

Facebook announced an “Important Update to Page Insights Reporting” last week. Facebook blamed bugs as the cause of Reach and Impressions being under-reported. In the post they suggested the following possible outcomes for Pages:

Overall, we expect most Pages to see:

  • Total reach to  stay the same or increase for most Pages
  • An increase in paid reach if you ran News Feed ads
  • An increase or decrease in organic reach, depending on many factors such as the composition of your fan base, when and how often you post and your spending patterns
  • A change in metrics computed from reach and impressions, such as engagement rate and virality
  • We know that accurate data is fundamental to building and improving your Facebook presence. We are taking this very seriously.  We have already put a number of additional quality and verification measures in place to prevent future bugs and resolve them quickly if they arise.

In the post, they specifically mention monitoring the overall impact “starting on Monday, February 25.” We decided to dive deeper into the numbers to see how Page owners are being affected.

What Did We Study?

We took a look at Monday, February 18th vs Monday, February 25th. We looked at Pages that posted on both days. Our sample size was roughly 1,000 Pages. Facebook specifically mentioned the following metrics to be impacted: Total Reach, Paid Reach, and Organic Reach. We opted to include engagement (Likes, Comments, and Shares) along with Viral Reach into the study. We averaged each day by post for each Page, then looked at the median when comparing Pages.

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What is More Important: Affinity or Frequency?

An excellent question was asked on Quora recently: What is the role of history vs. frequency in Facebook EdgeRank success? The question is driving at what has a larger impact, Affinity or Frequency? Simply put, does my affinity with a Facebook Fan have a deeper impact compared to how frequently I publish content?

Answer : It depends on your audience.

As much as we dislike the ambiguity of this response, it really is true. Let’s take a look at why this is the case. First we’ll look at raw data, and then we’ll look at why this theoretically makes sense.

We looked at the Best Post Frequency median for over 10,000 Pages. The median, in this case, is more statistically relevant and more applicable to a “typical” brand than the average Best Post Frequency.

The frequency which resulted in the highest average engagement:

  • Best Post Frequency Median: 1
  • Best Post Frequency Average: 2.4

At first, this seems to illustrate that the quick answer to the original question is Affinity. Post your best content, once per day, at the most optimal time of day. However, not all fan bases are created equal. Continue reading

“Upcoming Events” Hint At New EdgeRank Signal

Facebook recently unveiled a news feed object: “Upcoming Events”. It’s still undetermined if Facebook is testing the object, or if it’s being rolled out across the network. The object was placed atop my news feed while looking at the Top Stories. At first glance, this appears to be a rather mundane update to the news feed, but to us it represented much more.

I’ve been long predicting the rise of a wider diversity of input signals into the EdgeRank algorithm to increase the relevancy of the news feed. Previously, it was only speculation whether Facebook considered geo proximity as a signal, and ultimately a factor.

This object in the news feed represents an indisputable signal into EdgeRank. In this particular example, Facebook looked at my location (Chicago, IL) and compared it against the location of an event of a local Chicago band. I’m a fan of the band on Facebook, but was not previously invited or connected to the event. Facebook identified the Affinity between myself and the Page, as well as our geo proximity!

Albeit a subtle change, this represents the first location based input signal into an object on the news feed. This news should be exciting for brands on Facebook, especially brands that have a local retail presence. Having geo proximity with your fans could potentially drive greater Reach for your objects.

More elaborate signals will continually be added to EdgeRank as the algorithm grows with sophistication. Geo proximity is an excellent new addition as it could also have significant influence in the mobile news feed, which offers a huge opportunity for a wide variety of new input signals.

 

Facebook Reveals More Insight Into The News Feed – Full Breakdown

For the first time, in a long time, Facebook has addressed more details regarding the EdgeRank algorithm. Facebook’s news feed product manager Will Cathcart simplified how the news feed works with the following:

1. Prior interaction with an author’s posts: If you like every post by a page that Facebook shows you, it will show you more from that page.

2. Other people’s reactions to a specific post: If others on Facebook are shown a post and ignores it, or complains, it’s less likely to show up on your news feed.

3. Your interaction with posts of the same type in the past: If you always Like photos, there’s a better chance you’ll see a photo posted by a page.

4. If a specific post has received complaints by other users who have seen it, or the page who posted it has received lots of complaints in the past, you’ll be less likely to see that post. This factor became a lot more prevalent with the EdgeRank update in September 2012.

We’re going to break down each component to help provide deeper context into what that means for your brand. Continue reading

Did Photos Lose News Feed Dominance On Facebook?

On September 20th, it was reported that Facebook made a significant change to EdgeRank. This change resulted in a loss of Organic Reach for a vast majority of Pages. The fallout of this change is still being analyzed and many pages are reporting changes in their optimal content types. EdgeRank Checker decided to look at the data to see if these changes made any impact on the dominance of photos on the news feed.

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Did Facebook Decrease Pages’ Reach?

[Updated: 10/04/12] // We’ve received a lot of feedback regarding this data. A Facebook Ad Rep had emailed the following:

  • We’re continually optimizing newsfeed to ensure the most relevant experience for our users
  • One of the key factors in our optimization is engagement: the amount of clicks, likes, comments, shares etc. generated by a piece of content
  • While overall engagement should remain relatively consistent as a result of our most recent optimization, your organic reach may be impacted
  • The more engaging your content, the lower the impact this optimization should have on your reach going forward
  • Feed is optimized to show users the posts they are most likely to engage with, where engagement is defined as clicking, liking, commenting, or sharing the post – or in the case of offers, claiming the offer.
  • Posts that are more likely to be engaging tend to appear higher in feed. Some of the strongest factors that influence this are how engaging an individual post has been for other users who have seen it, and how engaged a user has historically been with other posts they’ve seen from that page. Feed also takes negative feedback into account, which is the number of people who have hidden a post or reported it as spam.
  • Finally, if a page has a piece of content that it feels will be very engaging e.g. A good offer, a great photo, an announcement, etc. then using paid media to “boost” that post to fans in newsfeed can be an effective tool to increase engagement with fans.

Matt, from another agency, also dropped a great insight into the issue along with their Facebook Ad Rep’s statement. //

Since Ogilvy reported that Facebook announced a drastic change to the EdgeRank algorithm on September 20th, we’ve heard widespread complaints that Page Admins are experiencing a decrease in Reach. We decided to look into the data ourselves to see if this is, in fact, a widespread issue.

Over time we’ve seen Reach slowly decrease as more Pages, and more users, create content. The more content that is posted to the news feed, the less likely your Page’s content will reach your fans. Facebook has also been rumored to provide 80% organic content, and “20% paid content in the form of sponsored stories” for Pages. So, tweaks in EdgeRank can cause fluctuations in metrics for brands on Facebook.

What Did We Find?
The typical Facebook Page in our data set was experiencing 26% Organic Reach the week before the 20th. The week after the 20th, these same Pages were experiencing 19.5%. These Pages lost approximately 6.5% of their Reach after the 20th.

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