Did Facebook Decrease Pages’ Reach?

[Updated: 10/04/12] // We’ve received a lot of feedback regarding this data. A Facebook Ad Rep had emailed the following:

  • We’re continually optimizing newsfeed to ensure the most relevant experience for our users
  • One of the key factors in our optimization is engagement: the amount of clicks, likes, comments, shares etc. generated by a piece of content
  • While overall engagement should remain relatively consistent as a result of our most recent optimization, your organic reach may be impacted
  • The more engaging your content, the lower the impact this optimization should have on your reach going forward
  • Feed is optimized to show users the posts they are most likely to engage with, where engagement is defined as clicking, liking, commenting, or sharing the post – or in the case of offers, claiming the offer.
  • Posts that are more likely to be engaging tend to appear higher in feed. Some of the strongest factors that influence this are how engaging an individual post has been for other users who have seen it, and how engaged a user has historically been with other posts they’ve seen from that page. Feed also takes negative feedback into account, which is the number of people who have hidden a post or reported it as spam.
  • Finally, if a page has a piece of content that it feels will be very engaging e.g. A good offer, a great photo, an announcement, etc. then using paid media to “boost” that post to fans in newsfeed can be an effective tool to increase engagement with fans.

Matt, from another agency, also dropped a great insight into the issue along with their Facebook Ad Rep’s statement. //

Since Ogilvy reported that Facebook announced a drastic change to the EdgeRank algorithm on September 20th, we’ve heard widespread complaints that Page Admins are experiencing a decrease in Reach. We decided to look into the data ourselves to see if this is, in fact, a widespread issue.

Over time we’ve seen Reach slowly decrease as more Pages, and more users, create content. The more content that is posted to the news feed, the less likely your Page’s content will reach your fans. Facebook has also been rumored to provide 80% organic content, and “20% paid content in the form of sponsored stories” for Pages. So, tweaks in EdgeRank can cause fluctuations in metrics for brands on Facebook.

What Did We Find?
The typical Facebook Page in our data set was experiencing 26% Organic Reach the week before the 20th. The week after the 20th, these same Pages were experiencing 19.5%. These Pages lost approximately 6.5% of their Reach after the 20th.

Continue reading